CV du
consultant

BDD

ACCESS Azure CMDB Data

Connaissances fonctionnelles

Assurance audit Business Cloud COMPLIANCE Coordination CTO Delivery Financial GED HELPDESK Incidents kpi Maintenance Marketing PMS PPM Production REPORTING Risk ROADMAP Salesforce SOFTWARE WEB

Langages

SQL

Méthodes

PROJET api Backup DEVOPS integration Management MIGRATION Planning PMO POC supervision Support

Outils

BCP iam RDS Workplace

Réseaux et Middleware

AWS Monitoring Saas Security VPN

Systèmes

hardware IBM LINUX O365 WINDOWS

Work experience

Senior project manager
Groupama - Mutuaide Paris / Since November 2023
My role:
Management of Cyber BCP project (Business continuity Planning)
IAM implementation for applications (control of authorizations and access management)
POC whatsApp business (Risk and cost analysis)
Audit of a telephony solution for ISO 27001 regulatory compliance and the security policy
Review of servers (supervision, patch, RDS, CMDB, backup, etc.), workstations and
hardware, logical access (review + remediation plan with the CISO)
Skills: Tanium, Trend Micro, ISO 27001 standards, SAAS
Move to Cloud Project Manager
BEAUTY TECH - DEVOTEAM SA Neuilly-sur-Seine / From February 2023 to August 2023
My role:
Manage the migration of on-premise servers to the Cloud
Manage the budgets, roadmaps and risks of the migration
Lead the projects committee (Governance and follow up)
Report the projects KPI to the sponsors, CIO and all stakeholders
Coordinate within the team: Architects, DevOps engineer, security team, PMs, CIO, CTO and
CCOE
Skills: Cloud provider: Azure, AWS
Senior Project Manager
AXA GROUP OPERATION - DEVOTEAM SA Paris / From March 2020 to February 2023
My role:
Manage the projects portfolio for Axa Direct France (Cloud, workplace, legacy, security and
network projects)
Manage the projects roadmaps and budgets (PPM tool)
Manage the projects time tracking (MPS online)
Manage the procurements and the purchase order with the financial team
Reporting to the Sponsors and all stakeholders (architects, cloud brokers, network, security
and workplace team )
Lead the operations and coordinate with ADF team (production team)
Identify the risks and the constraints of the projects
Lead the meetings and committee with all stakeholders
Skills: Azure and IBM (private cloud), Varonis, O365, GED, VPN
PMO OPEN SOURCE
SOCIETE GENERALE - DEVOTEAM SA Paris / From October 2018 to December 2019
My role:
Communicate externally and internally on the program’s news
The creation of 3 open source MOOCs: Open source licenses, contribution to the open
source, awareness of the open source
Reporting to program’s director
Communicate to the group's entities
Prepare the support for the program's committees
Manage the roadmap and budgets
Manage the projects risks
Skills: SAAS, Open source


IT Project Manager
OBS - ALMAVIA Paris / From April 2017 to May 2018
My role:
Manage the migration of the customer's environment (Orange offer)
Monitor and report on the project's follow up
Negotiate the migration's schedules with the customers, the marketing and the sales team
Ensure that the customers are receiving the agreed level of suport and their accounts are
managed - professionally
Act as an escalation's point for the customer's requests and incidents
Participate in the implementation of the migration's process
Provide data and reporting of KPI's and trends on weekly basis
SPOC of some VIP customers: ADP, LOYDREGISTER, canon, GUCCI
Lead on the robust monitoring of the projects outcomes
Skills: Salesforce, Call center product , Windows / SQL servers, Cloud/hosting services
IT Project Manager
Orange Business Services - ALMAVIA Paris Area / From March 2015 to March 2017
My role:
1. Salesforce's integration in Orange's contact center solution:
The technical SPOC in the SFDC Project
Accompany the product owner in the technical and functional choices
Coordinate between the project's contributors (as a project supervisor)
Prepare the technical documentations
Participate in the definition of backlogs with the integrated team (DevOps)
Advice management on the situations that requires additional client support or escalation
Assure the training for the pilot and the customers
Install the API (platon servers), administrate the platform
Assure the N3 and N2 support level.
Strong experience of the project delivery methodologies(devops)
Skills: Call center software, Salesforce, Cloud/hosting services and business models
Senior Integration Engineer (Call Center Solution)
Sofrecom – OBS Tunisia, France / From March 2012 to March 2015
My role:
Coordinate with the Project Owner to pilot the project: the involvement in the drafting of
specifications
The interface between the Project Owner and clients: negotiate the deadlines and the
delivery of the sprints
Technical assistance to choose the best solutions for the new developments and deliveries
Participate in the project 's steering meetings
Analyze the feasibility and improvement of the new projects by the coordination with the
Project Manager and the Project Owner
Technical support (level 2 and 3) on the Orange Flexible Contact Center project
Ensure the validation, the integration and the maintenance of the web applications
Prepare the packages for the production's platform
Skills:Call center software, Cloud/hosting services and business models
Integration engineer
ST Microelectronics Tunisia / From September 2007 to December 2011
My role:
Analyze the customer's specifications and developing device's architectures to meet
customers' requirements (through a conference call meeting)
Assure the Quality assurance (QA), perform the test plan, REX
Support the customers(live support, helpdesk, customer technical follow-up with STEricsson)and the new comers
Generate, simulate and Integrate the devices modules, Integrate the PDK(manipulate the
make files: Back End parts)
Participate in internal/external Audits
Skills: Nanotechnology products, linux servers
National Diploma Degree in Electrical Engineering
National School of Engineers of Sfax Tunisia / 2007